Refund Policy

Thank you for shopping with Crystal Wand. We hope you are happy with your purchase. However, if you wish to return your purchase, please notify us within 7 days of receipt of the delivery. 

Please email us at info@crystalwand.co.uk and you will be provided with a returns address. Goods must be returned within 14 days and will be eligible for a refund as long as the item/s are returned in the same condition in which you purchased them with original labels and packaging. 

The cost of returning your items will be your personal responsibility so we recommend using a tracking service with insurance as we cannot be held responsible for items lost or damaged in transit. 

Once the goods have been received at Crystal Wand HQ we will process your refund excluding the delivery cost. Please be aware that the refund process can take up to 7 days.